Return And Limited Warranty Policy For Consultants And Customers
This Cachet Return and Limited Warranty Policy (“Policy”) is provided by Paparazzi, LLC (“Paparazzi”), and governs all Cachet by Paparazzi products, including Paparazzi’s 18-karat gold-plated and rhodium-plated jewelry, as well as products sold through The Cachet Edit Subscription as applicable and indicated below.
SCOPE OF POLICY
The terms and conditions outlined herein apply to the purchase of Cachet accessories directly from Paparazzi either by a Customer via a Paparazzi Consultant’s replicated website or by a Paparazzi Consultant from the Paparazzi Shop, in each case shipped by Paparazzi (each such purchase referred to herein as a “First Sale”).
The return and the warranty do not apply to purchases other than the First Sale purchases directly from Paparazzi for Consultants and from Paparazzi’s replicated website for Customers. No one other than Paparazzi has the right to provide a warranty on behalf of Paparazzi. The purchase of Cachet by Paparazzi products from anyone other than through the Paparazzi Shop or the replicated website voids any warranty or return policy.
By purchasing Cachet by Paparazzi products, you agree to this Policy. For any non- Cachet products, please refer to Paparazzi’s general return policy.
The Limited Warranty and Implied Warranty sections of this Policy apply to accessories featured in The Cachet Edit subscription program; however, the thirty (30) day Returns for Purchases does not apply.
CUSTOMER AND CONSULTANT RETURNS FOR PURCHASES OF CACHET DIRECTLY FROM PAPARAZZI (FIRST SALE)
The Paparazzi Returns Department at returns@paparazziaccessories.com would be happy to assist you with any return or warranty questions. Please contact the Returns Department before returning any item so Paparazzi can help expedite the process and provide the appropriate next steps.
Within thirty (30) days of the order delivery date from Paparazzi to the Consultant or Customer, Paparazzi will accept returns and exchanges of Cachet accessories for any unworn, resalable pieces that are not marked as final sale and are in their original packaging. All accessories featured in The Cachet Edit Subscription are marked as finalsale and are therefore not eligible for this thirty (30) day return.
Eligible returns can be for any reason. If the item cannot be replaced, you will receive a credit to your method of payment.
Within thirty (30) days of the order delivery date from Paparazzi, you will need to email Returns with a detailed description of the issue and wait for a response prior to sending any items back. Do not return items to the address listed on the package.
• Please include the following information in your initial email request:
• Name
• Consultant ID / Customer ID number
• Address
• Invoice / Order Number of Purchase
• Name of the Cachet accessory and SKU or P-number
• Reason for the return (detailed description of the issue)
• Picture of the Cachet accessory
If your return is approved, we will provide a Return Merchandise Authorization (RMA) along with return shipping instructions.
If you request a return within thirty (30) days of the First Sale delivery date, your item may be eligible for a refund based on the following conditions:
• Items are in their original packaging and show no signs of wear or use. This includes no damage, scratches, tampering, or removal of protective plastic or packaging components.
• Items have not been damaged through misuse or through any harm, breakage, or impairment that renders the item unfit for its original purpose or sale.
• A Return Merchandise Authorization (RMA) is included with the return.
All shipping and return fees are the responsibility of the First Sale purchaser (Consultant or Customer). However, for fulfillment errors (e.g., incorrect size or wrong item sent), Paparazzi will pay the shipping by providing a shipping label to return the item as well as to send the correct item to you, if the correct item is available. Please allow up to fifteen (15) days from the date of Paparazzi’s receipt of your returned product and all needed documentation for your refund to be processed. Refunds will be refunded to your method of payment.
Note: Returns submitted outside the 30-day window, otherwise non-qualifying, or returned without prior Return Merchandise Authorization (RMA) are not eligible for a refund and will not be returned to the sender. If you return the item without a shippin label from Paparazzi, no refund for those shipping fees will be issued to you.
LIMITED WARRANTY STATEMENT
This document sets forth the terms of Paparazzi’s Limited Warranty for Cachet by Paparazzi products. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state. We stand behind the quality of our products and are pleased to offer a six-month limited warranty to First Sale purchasers (Consultant or Customer) on all Cachet by Paparazzi items purchased from Paparazzi, including accessories featured in The Cachet Edit, as outlined in this Policy.
Our six-month warranty covers:
• Manufacturing defects are flaws that occur during the production process, where the product deviates from its intended design and function, such as:
• Breakage,
• Non-functional clasps,
• Abnormal discoloration (beyond the normal variations in natural materials, such as stone)
• A jump ring or chain link that does not close properly, or
• Significant discrepancies in length or size compared to the product description.
What the warranty does NOT cover:
• Normal wear and tear,
• Improper cleaning or failure to follow care instructions,
• Lost or stolen items, or
• Damage caused by misuse or unauthorized alterations.
Begin your warranty return by emailing returns@paparazziaccessories.com within six months after the order shipping date from Paparazzi. You must include the following information in your initial email request:
• Name
• Consultant ID / Customer ID number
• Address
• Invoice / Order Number of Purchase
• Name of the Cachet accessory and SKU or P-number
• Reason for the Return (detailed description of the issue)
• Picture of the Cachet accessory
If your item qualifies, the Returns Department will send you a Return Merchandise Authorization (RMA), a shipping label for return shipping at Paparazzi’s cost, and specific instructions to follow for the physical return of the item.
Please allow up to fifteen (15) days from the date of Paparazzi’s receipt of your returned product and all needed documentation for your RMA to be processed.
• If the identical item is in stock, you will receive a replacement shipped to you at no additional charge.
• If the identical item is not available due to inventory limitations or discontinuation, Paparazzi may provide a comparable item of equal or greater value to you at no additional cost.
• If neither a replacement nor a comparable item is available, you will receive a credit on your Paparazzi account equal to the original purchase price, including taxes.
Note: Returns submitted outside the six (6) month window, otherwise non-qualifying, or returned without prior Return Merchandise Authorization (RMA) are not eligible for a refund and will not be returned to the sender. If you return the item without a shipping label from Paparazzi, no refund for those shipping fees will be issued to you.
THE CACHET EDIT SUBSCRIPTION LIMITED WARRANTY
This document sets forth the terms of Paparazzi’s Limited Warranty for Cachet by Paparazzi products that are part of The Cachet Edit subscription. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
We stand behind the quality of our products and are pleased to offer a six-month limited warranty on all Cachet by Paparazzi items purchased from Paparazzi, including accessories featured in The Cachet Edit, as outlined in this Policy. Our six-month warranty covers:
• Manufacturing defects that are flaws that occur during the production process, where the product deviates from its intended design and function, such as:
• Breakage,
• Non-functional clasps,
• Abnormal discoloration (beyond the normal variations in natural materials, such as stone),
• A jump ring or chain link that does not close properly, or
• Significant discrepancies in length or size compared to the product description
What the warranty does NOT cover:
• Normal wear and tear,
• Improper cleaning or failure to follow care instructions,
• Lost or stolen items, or
• Damage caused by misuse or unauthorized alterations.
For Cachet Edit Customers with a Paparazzi Customer Account: Begin your warranty return by emailing returns@paparazziaccessories.com within six months after the order shipping date from Paparazzi. You must include the following information in your initial email request:
• Name
• Customer ID number
• Address
• Invoice / Order Number of Purchase (as found on your Customer account)
• Name of the Cachet accessory and SKU or P-number
• Reason for the Return (detailed description of the issue)
• Picture of the Cachet accessory
For Cachet Edit Gift Recipients:
Begin your warranty return by contacting Support at support@paparazziaccessories. com within six months after the order shipping date from Paparazzi. To proceed with the return, you will be instructed to create a Customer account with the Consultant of your choice.
You must include the following information in your initial email request to Support:
• Name and, if you have it, your Customer ID number
• Address
• The Order Number or UPS Tracking Number included in your order confirmation email from autoresponder@paparazziaccessories.com
• Name of the Cachet accessory and SKU or P-number included on original packaging, when available
• Reason for the Return (detailed description of the issue)
• Picture of the Cachet accessory
Once your Customer account is created, your email will be forwarded to Returns by
Support.
If your item qualifies, the Returns Department will send you a Return Merchandise Authorization (RMA), a shipping label for return shipping at Paparazzi’s cost, and specific instructions to follow for the physical return of the item.
Please allow up to fifteen (15) days from the date of Paparazzi’s receipt of your returned product and all needed documentation for your RMA to be processed.
• If the identical item is in stock, you will receive a replacement shipped to you at no additional charge.
• If the identical item is not available due to inventory limitations or discontinuation, Paparazzi may provide a comparable item of equal or greater value to you at no additional cost.
• If neither a replacement nor a comparable item is available, you will receive a credit on your Paparazzzi Customer acount equal to the original purchase price, including taxes.
Note: Returns submitted outside the six (6) month window, otherwise non-qualifying, or returned without prior Return Merchandise Authorization (RMA) are not eligible for a refund and will not be returned to the sender. If you return the item without a shipping label from Paparazzi, no refund for those shipping fees will be issued to you.
IMPLIED WARRANTIES
To the fullest extent permitted by applicable law, Paparazzi disclaims all implied warranties, including, without limitation, the implied warranty of merchantability and the implied warranty of fitness for a particular purpose.
Where disclaimers of implied warranties are not permitted, such as under California law, Paparazzi provides implied warranties that shall be limited in duration to six (6) months from the date of the First Sale delivery of the Cachet accessory. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
DETERMINATION OF ELIGIBILITY
During Paparazzi’s determination for issuing an RMA for a return or limited warranty claim, Paparazzi may request additional details or photos to verify your claim. Paparazzi may also request that the item be sent to us for closer review. In that instance, Paparazzi would pay for shipping both to and from the Consultant and/or Customer for that requested shipment.
All decisions regarding eligibility for return or warranty coverage are at the sole discretion of Paparazzi, and such decisions will be final. Paparazzi reserves the right to refuse to accept returns and to deny any claims deemed outside the scope of warranty or deemed to be fraudulent.
We are committed to delivering high-quality jewelry that meets our specifications and is free of defects in materials and workmanship at the time of delivery. For more information about manufacturing defects, please refer to Section 9.1 of the Paparazzi Policies and Procedures.